Here to help
Technical support.
Need a hand with a Starktrace Labs product or service? Send us the details so we can help you move forward.
Contact support
For technical assistance, service enquiries or feedback, email:
Tell us which product or service you use and briefly describe what you need help with.
Help us understand the issue
- Your name, organisation and a reply email address.
- The product or service name, version and your device or browser, where relevant.
- What happened, what you expected, and the steps needed to reproduce the issue.
- Any error messages, relevant times and screenshots with sensitive information removed.
Please do not email passwords, API keys, payment card details or other sensitive information. If investigating an issue requires confidential material, contact us first to arrange an appropriate way to share it.
Support arrangements
Support availability, scope and response times depend on your product, service and any support agreement with us. This page does not create a service-level commitment or guarantee a resolution time.
For a new project enquiry, use our project contact form.
Complaints and consumer rights
If you have a complaint, email support@starktrace.com with a summary, any relevant reference number and the outcome you are seeking.
Nothing on this page limits any rights or remedies you may have under the Australian Consumer Law or other applicable law. You may also seek assistance from your state or territory consumer protection agency.
Company and website information
This website is operated by STARKTRACE LABS PTY LTD (ACN 697 835 206), an Australian company trading as Starktrace Labs.
General information on this website is not professional advice. See our Terms for website use, disclaimers and Australian Consumer Law protections, and our privacy information for how we handle enquiries and support requests.